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DJI Dealer Survey

This questionnaire aims to find out problems in cooperation with dealers and help us improve and optimize our service and management system. Please choose options best match your thoughts, thank you!
Please write down your companys name(Optional):
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Your email(Optional):
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Please write down the name of your DJI sales representative:
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Your region:
North America
Europe
Australia
Japan
Asia Pacific
Middle East Africa
Latin America
Other
1. Please rate the overall attitude of your sales representative in day-to-day work and communication.
Very satisfied
Satisfied
Neutral
Unsatisfied(please specify:)
Very unsatisfied(please specify:)
2. How quickly did the DJI regional sales person give you feedback?
Very quickly
On time
Not on time
Delayed(please specify:)
Seriously delayed(please specify:)
3. Please rate the DJI regional sales representatives performance on solving issues competently.
Very satisfied
Satisfied
Neutral
Unsatisfied(please specify:)
Very unsatisfied(please specify:)
4. Did the representative ever ask for kickbacks or gifts?
No
Yes, the person requires bribes (please specify:)
5. Did your sales representative ever give you any suggestions or instructions on marketing operations or daily work?
Yes, very active
Quite positive
Sometimes
Hardly any(please specify:)
None(please specify:)
6. How are you satisfied with current DJI after-sales service?
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
What are you unsatisfied with or what’s your suggestion(optional)
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7. Are you satisfied with the after-sales service on DOA (Dead on Arrival) product?
Yes
No
What are you unsatisfied with or whats your suggestion(optional)
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7.1 If your answer is no in question 7, what do you think is the main problem?
Standards to identify DOA products are not clear. (For example: No specific checklists to identify DOA products)
Standards to identify DOA products are not reasonable. (For example: In cases with disputes, DJI fails to think from dealers sides.)
It takes too long to complete a whole DOA process.
Sometimes DJI failed to deal with DOA products.
Other
Please elaborate or give a suggestion: (Optional)
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8. Are you satisfied with after-sales RMA (Return Merchandise Authorization)?
Yes
No
What are you unsatisfied with or whats your suggestion(optional)
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8.1 If you’re not satisfied with the RMA, what do you think is the main problem? (Choose two options at most)
Time consuming
Unacceptable repair results
Unreasonable price
No after-sales representatives to contact with
Other
What are you unsatisfied with or whats your suggestion(optional)
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9. Are you a DJI authorized repair agent ?
Yes
No
9.1 Which of the following problems about DJI after-sales compensation are you mostly unsatisfied with? (Choose two options at most).
Compensation standards on after-sales man-hour fee are unreasonable
Compensations are in the form of DJI Credits which can only be used to purchase accessories.
Some accessories are out of stock for too long
Requirements on accessory purchasing are too critical (for example: High MOQ requirements)
Other
Please elaborate or give a suggestion: (Optional)
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10. Are you satisfied with the rule that DOA products are required to be shipped back to China?
Yes
No
What are you unsatisfied with or what’s your suggestion(optional)
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10.1 If your answer is no in question 10, whats the main reason to it? (Choose two options at most)
Time cost
I need to pay extra shipping fees
High custom duties
Not able to export products due to local custom regulations, and DJI fails to offer according solutions.
Other
Please elaborate or give a suggestion: (Optional)
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Did this survey cover most or all of your concerns? Or do you have anything else to add? Feel free to make any inquiries or give feedback to DJI by leaving your comments or suggestions below. Please be as detailed as possible when answering so that we can understand your point of view better.
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